If you need to cancel your order, please email firstname.lastname@example.org within 24 hours of purchasing your order. Please note many orders ship within 1-3 business days so any cancellations after the initial 24 hours may be too late and will require item be shipped back after delivery at the customer’s expense and/or a 15% cancellation/restocking fee for any non-production items.
For special order/production items such as Roof Top Tents, please see below details.
Can I cancel my production order such as Roof Top Tents?
All orders that are built-to-order and have a lead time can only be cancelled within 3 days of purchase which includes weekends. After that period, production is started and we are unable to cancel the order. In some cases, cancellation is still possible after the 3 days but it will require a 20% cancellation fee. Please email email@example.com for any questions.